First, sales of etiquette
Smile
With sincere smile is warm and natural revelation
Requirements: natural, sincere
Always keep the entire sales services
Language
Enthusiasm: welcome full performance
Professional: product knowledge, the shops were familiar with display
Flexible: consent, praise, transfer
Action
Quickly: full of vitality, clear-cut, efficiency
Dexterous: agile but not reckless
Second, the sales process
● shops Yingbin
Language: concise and fluent, clear loud, sincere enthusiasm
When speaking to show respect for customers
A standardized greeting, marketing information (manager control)
Bogey: Language perfunctory powerless
Action: stance correct, natural vertical caving, arm, in flexion and extension arm slightly
Bogey: bowing Dayao, put his handsor behind
Expressions: good spirits, smiling at any time to maintain the natural
Bogey: apathy or face expressionless faces
Eyes: short eye contact with the customer, slightly nodded his head to indicate their wish
Bogey: ignore customers to enter, there is no express
● customer contacts
1, the initial contacts (at the Welcome)
A, the initiative enthusiasm of his business, "Mr. / Miss Good afternoon, Welcome to d18!"
B, appropriate Tuikai to show comity;
C, allow customers to freely watch closely monitor the moves they could make preparations approached services
Avoid: a customer will be followed into the shop
2, taken the initiative to contact
Customers watch commodity process, should take the initiative to open the topic approached
A, asked
"Mr. want to buy what kind of style, I need to recommend?!"
"Is wearing his or buy?"
B, by the introduction of goods
"Miss, this is just listing of the new models ..."
"Such models of elastic fabrics containing materials ..."
Note: what should respect, the request tone
Quick action to be lighthearted
Avoid: From behind billowed into the customer approached, asked loudly with blunt tone
● clothing flow test
1, clothing try to persuade customers
Commodities display requirements
A rapid pegged removed was installed in customers
B for customers to touch the fabric to produce a real sense of
C, and guide customers to see related posters and and other publicity materials
Tried to encourage customers
"You can try, will not wear the same feeling ..."
"What size you wear, I try to you with a"
"Sir, what size you usually wear trousers, I can for you in this?"
Taboo: forcibly recommended unsuitable for the goods to customers
, Exaggeration on goods
2, test clothing service requirements
Collection tried
A rapidly and accurately remove suitable size
B, sample to customers removed clothing racks and remove the buttons and zippers
C, the initiative with customers to fitting room
D, and help customers knockout / open the fitting room door
E, remind customers of their personal belongings good
F, remind customers when careful not to dress stained lipstick
Fitting room service
A mind-examination by the total number of clothes
B, watch out customers from the fitting room
C, take the initiative to help customers collating clothes: Vol bottom of trouser leg, the collar turned good;
D, asked whether the appropriate size clothes, feeling how
E, living in describing the overall color, style, etc. with effect
F, recommended the color or other contributory
● Additional marketing
Additional marketing types
1. With goods
Customers pay the bill in determining when to buy goods for match
A. According styles and colors suitable for the upper and lower equipment, installed with internal and external
Example: T-shirt with short break pants, a pair of jeans with a belt, with short skirts and other women lining
B. With costume Commodities
Such as: with slippers, leisure packages, etc.
2. Promotions
A recommended other discount goods
B, or above a certain price to buy gifts can be sent (Additional costume Commodities)
3. New listing
A surcharge on other newly listed goods
B, or highlight the innovative style of fabrics
Note
1. Familiar with the goods to the shop styles, colors
2. Bogey forced selling
3. Additional should not recommend selling similar goods
4. After determining customers buy additional marketing
● cashier see a visitor out
 service requirements
Buy ago
1. Small hands will vote to customers
2. Customers politely to the relevant requirements of the cash register
"Sir, please take small cash register pay the bill and then vote for clothes!"
3. Gestures guidelines customer checkout location
"Checkout in the side ..."
After pay the bill
1. Packaged goods
A, will be careful when packing clothes neatly folded
B, paper bags together Add
C, must use tape sealed
Note: Do not use any reason to arbitrarily just clothes into bags
2. Clothes packets good hands will be handed customers
"Sir, this is your clothes, you have to!"
3. Courtesy farewell
"Thank you, patrons are welcome to visit next!"
Cashier service requirements
1. Warm welcome customers and small hands votes received clothes
"Mr. Good afternoon, Welcome!"
2. Rapid entry to the computer and sing
"Thank you Mr. total is 180 yuan, or your 200 yuan!"
3. Hands received customer payment, delivery will change hands in the hands of customers
"Sir, this is for your 20 yuan, or good!"
4. Shopping bags will be handed over to customers say
`" President, please shopping list for your clothes, your next welcome presence 1! "
The above operation should be noted:
A, warm tone of respect for what should be customer-oriented, natural sincere smile
B, operation must be rapid, accurate (cashiers to be more training in peacetime)
C, customers queue up to be invited to politely explain later
Third, services assessment
A, the appearance of Instrumentation
A. Talking about the need for female colleagues, cosmetic
B. Hair neatly (boys leaving beard)
C. Wear appropriate accessories
D. To wear the rank
E. Maintain a clean and neat uniforms
B, greeted
A. Cordial natural smile
B. Eye contact
C. Maintain proper posture
D. Take the initiative to greet customers and
E. Customers and maintain an appropriate distance to be adequate space
C, were introduced
A. Pay attention and take the initiative to ask the needs of customers
B. Patiently listening to customers required
C. Targeted selling points on the sale of goods (FAB)
D. There are immediate actions display of goods
D, tried invitation
A. Identify customers for goods styles and sizes
B. Customers wait a moment courtesy invitation
C. Courtesy count of customers by the number of test
D. Solution button goods, opened zipper, with the exception of racks
E. Customers are invited to the test chamber, the former Mirror (knock on the door and remind bolt the door)
F. Pay attention to customers from the test at any time by the clothing room
G. Take the initiative to ask customers whether or not fit, satisfaction
H. After tried to check the number of goods
I. Recommended for timely transfer
E, additional marketing
A. The combination of goods introduced
B. On the new goods and selling goods
C. Promotional activities for the initiative flexible recommend promotions
D. Avoid unnecessary burden of additional marketing
F, revised services offer
A. The initiative to amend service
B. The proposal to give
C. Customers should check with the revised size
D. Take the initiative to inform customers of the revised completion time
E. Asked whether the relevant information so as to follow up
G, cashier buy
A. Guidelines courtesy to customers at the cash register
B. Courteous customer confessed to the cash register process
C. Checkout polite language
D. Cashiers polite smile and eye contact with customers
E. Sing sing to pay courtesy
F. Submit a change hands and documentation to customers shopping
G. Courtesy heavy customer wait a moment please
H. Packaged goods in the initiative before the guests check goods please
I. The carefully folded customers to buy clothes and properly packaging
J. Polite to say goodbye to their customers; such as: "... welcome to visit next."
H, internal services etiquette
A. greet each other greetings from work, "Good morning!", "Goodbye!"
B. participate in the observance of rituals and meeting eager to speak,
C. stores on the positive response to loud if: received
D. telephone etiquette such as: "Hello! D18 × × shop, I was ..."